forbes.com
Since becoming CEO six years ago, Griffith has quadrupled Progressive’s stock
price by being innovative and customer-centric.
about 1 year ago
forbes.com
Black Friday is one of the biggest shopping days of the year, with steep
discounts and huge sales. But a growing number of brands are branching away from
typical Black Friday sales and using the day to take a stand, make a difference,
or connect with customers.
about 1 year ago
forbes.com
Preparing a long-term CX strategy requires a strong understanding of how customers are changing.
about 1 year ago
forbes.com
What will the shopping experience look like in the next 10-15 years? It’s a
crucial question for brands to consider as they shape forward-focused CX
strategies.
about 1 year ago
forbes.com
Merriam-Webster designated “gaslighting” as the Word of the Year for 2022. It’s
all too common in customer service - here’s how to stop gaslighting your
customers.
about 1 year ago
forbes.com
To be the best, you have to learn from the best. Here are 10 best practices and pieces of advice from customer experience leaders.
about 1 year ago
forbes.com
Fresh off the Taylor Swift concert ticket debacle that led to canceled sales and mass outrage, Ticketmaster faces an even bigger test: tickets for Queen B herself, Beyoncé.
12 months ago
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Instead of pouring money into traditional advertising, move that money to improve their customer service. The Super Bowl is just one day, but customer experience is a long-term effort: give it the budget it deserves.
12 months ago
forbes.com
Looking to be customer-centric? It pays to have a female leader. Companies with female CEOs aren’t just more profitable—they also tend to lead in customer experience.
11 months ago
forbes.com
In celebration of the people and practices that serve customers’ needs, 2023 has been a banner year for customer experience.
4 months ago
forbes.com
Relating this to customer experience, Davit Cote suggests that most companies miss the mark because they don’t listen effectively to what their customers want.
3 months ago